Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If product has any sign of wear or use, a 10% restocking fee will be issued.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns resulting from customer error (including ordering the wrong product, size, or quantity) are accepted within our standard 14 day return window. In such cases, return shipping costs are the responsibility or the customer. We recommend using a trackable shipping method for your return.

To start a return, you can contact us at josh@hardcoregrinderproducts.com. Please note that returns will need to be sent to the following address: 13861 Oaks Ave. Chino, CA  91710

You can always contact us for any return question at josh@hardcoregrinderproducts.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items) We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at josh@hardcoregrinderproducts.com.

European Union – Right of Withdrawal

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving your last item, for any reason and without justification.

To exercise this right, submit a return request through your account at https://account.hardcoregrinderproducts.com or contact us at josh@hardcoregrinderproducts.com. Please include your order number and the items you wish to return.

Returned items must be in the same condition as received — unworn, unused, with original tags attached, and in their original packaging.

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to post the refund.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.